Since hitting the fast food scene years ago, Chipotle has been known for their addictive menu. Customers who love the company are not adverse to eating the entirety of the huge portions they’re served, even if it makes them completely stuffed for the rest of the day. Chipotle’s menu isn’t quite as gigantic as some of the menus at popular fast food restaurants, but it doesn’t really need to be.
Still, the restaurant is certainly not perfect. More often than not, Chipotle makes the news for various, uh, outbreaks that make customers and employees sick. Food poisoning and norovirus are the top offenders. Still, these outbreaks haven’t completely destroyed their reputation, which is really saying something about their food!
That said, there are still a few menu items that employees really hate making and eating themselves… and those might be the ones you’ll want to stay away from. Now, here are a few menu items Chipotle employees hate the most:
Sounds delicious, right? It is — but it’s also the number one menu item employees absolutely hate making. One employee told Reader’s Digest that it’s their worst nightmare, partly because they have to roll up a steaming hot quesadilla, saying, “Hot cheese burns.” Ouch.
A former manager, user Mr_Harvey_Specter, explained in a Reddit AMA that they are particularly annoying when someone orders them when the restaurant is super busy, saying, “Once you make one, everybody in line sees it and wants one as well. They take for-goddamn-ever to make ’cause there’s only one quesadilla-maker-thing, it slows everything waay down.” Basically, they’re time-consuming, painful, and just plain annoying.
But that doesn’t mean they want to.
Gianna, a former Chipotle employee from Rhode Island, told Reader’s Digest, “When customers ask us to mix up the burrito, we would have to stop what we’re doing, grab a spoon, hand-mix the contents of their burrito to an unsightly mushy mess, and then wrap it. Especially with a huge line of people, this is a huge inconvenience, and it’s rather disgusting for other customers to see, because the ‘guts’ of a burrito once they’ve been mixed up like that are never a pretty sight.” Good point!
One former employee told Cosmopolitan that they hated making tacos, explaining, “You have to put ingredients on three tacos, and it usually takes longer. I hate making tacos. I hate it.” This is especially true for the hard tacos, which tend to be a lot more delicate. They said, “It takes so long, and people want so much stuff on those little, tiny taco shells, and they tend to break. I’m like, Really? You can’t fit that much on there. You should have just gotten a frickin’ burrito if you wanted that.”
One of those is the fresh salsa, which, as it turns out, is pretty disappointing. In a Reddit AMA, former manager and user Mr_Harvey_Specter said, “It’s not fresh, yet it’s the only thing they advertise as ‘fresh’ on the line, whereas many other things on there are made in house that day.” Well, it’s comforting to know that other items are fresh, but, uh, where is that salsa coming from?!
Still, they know how popular they are… but it confused them. Most employees advise customers to order something else instead. An employee told Reddit, “DON’T GET A BURRITO! Get a burrito bowl, because the person making it won’t be worried about the tortilla falling apart at the folding phase, and therefore is more likely to be liberal with their scoops.”
Another employee recommends asking for a tortilla on the side so you can create your own burrito, which isn’t a bad idea.
“Chipotle honey vinaigrette. Quick disclaimer. I love my job and the company I work for. Everything we serve there is as fresh and clean as you’ll find in any more top of the line kitchens. However, one cup of that vinaigrette is almost 300 calories and it’s the nastiest smelling stuff in that whole place. I never suggest it.” This is what they use for salads, so maybe just use your own dressing instead?
In a Reddit thread about what customers should never order, one Chipotle employee who claimed to be a prep and grill person said it was the chicken. They explained, “A lot of cooks tend to under-cook it, so you get some raw pieces. I also suspect it’s where a lot of the outbreaks from years past originated.” Yikes.
In a Reddit AMA, a former Chipotle kitchen manager was asked about the most disgusting thing on the menu. His response? The lettuce. He explained, “Washing the lettuce takes forever, and those in the back are on super strict time tables. Sometimes, read: 95% of the time, they don’t wash it thoroughly. Not only is it dirty and grimey as all hell, but we used to find bugs in it all the time. Both alive and dead. Just. Don’t get the lettuce.” That definitely doesn’t sound appetizing.
One employee told Spoon University that “[t]hey are by far the most annoying menu item to prepare.” They complained about how difficult it is to get the portions into such a small and delicate shell, adding, “And what’s worse, if your order is to-go, I am charged with the near impossible task of putting a to-go lid on without breaking your tacos. Are you sure you don’t just want a bowl?”
You’re able to ask for the white rice with no cilantro at Chipotle! It’s just that the employees will probably hate you for it. One former Chipotle employee told CheatSheet,
So not only does it not taste as good, but it’s annoying to put together.
One former employee summed it up to Delish, saying, “No, no, no, nononononononooooo. That’s exactly what your server is saying internally as he or she plops double of every item into your tortilla.” Why, exactly? She explained, “The thing is, serving sizes exist for a reason. Aside from ensuring consistency and maximum profit for The Man, they’re also used so every employee can fill a burrito just enough so that it won’t fall apart as soon as you pick it up. When you double everything in your burrito, not only does it make it nearly impossible to wrap (and add way too many calories), it also is a way to ensure that you’re going to have the middle of your burrito fall out at some point.”
That’s why some employees aren’t a fan of the sofritas or chorizo options. One told Reddit, “I mean, the sofritas and chorizo are the two least-ordered proteins and tend to get sort of dry after a while.” Doesn’t sound like the best food experience!
In a Reddit thread, one employee said, “My personal pet peeve is when someone orders a burrito with no rice, beans, like three different salsas, and guac. Stop. That is not a burrito, it is a soup in a tortilla. And they inevitably end up staring me down while I’m trying to keep both scoops of hot salsa and the juice from the barbacoa they ordered from going everywhere.”
This definitely sounds like a huge mess.
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