It must be tough to be a pizza chain. Pizza is something that most people can’t get enough of, but the market is somewhat saturated. That might be why big names like Pizza Hut and Domino’s have more than just pizza on the menu — they want to be your go-to chicken guys, too.
While I prefer Domino’s out of the two, I can’t help but think of Pizza Hut as a legendary restaurant. A lot of my earliest memories happened there, and their partnership with Book-It! helped me learn to love reading (and oversized novelty pins). For the average millennial, those are hard memories to tarnish.
Their most recent effort to do better, however, comes off as being super creepy. They’re so set on making sure your pizza arrives with little complaint that they’re planning on monitoring it with a camera. Franchises in Australia and New Zealand have become familiar with the DOM Pizza Checker. Its main purpose is to make sure you get the topping distribution and temperature you’re hoping for in a pizza.
That means that it’ll be examined while in the restaurant (as it should), but it gets weirder. It’ll also be able to interact with you, the customer, to make sure you’re satisfied with what comes out of the oven.
Still, Domino’s seems to stand behind their technology. “Pizza Checker is almost like a virtual trainer helping our team members make better pizza for our customers,” their New Zealand website says.
Bring back the old pizza ovens and start making them how they were made before the mid 90s then you will have the perfect pizzas
— Jack (@jack21365) May 28, 2019
“The transparent technology also provides customers with an image of their pizza on the cut bench, which will appear in real time on the Pizza Tracker page of each customer’s order. As part of this process, customers are notified if their pizza has failed the strong quality testing, resulting in a remake,” it continues.
Domino's screwed up my order tonight. They didn't put jalapeños on my pizza and they didn't give me the ranch I paid extra for. 😩
— 🌻 Britney (@juicebox07) July 3, 2018
Domino's messed up our order..then somehow messed up the follow-up order. But they did give us 24 wings, a brownie, and $25 store credit so pic.twitter.com/akOhNxdyo0
— flick (@FlickNickem) October 1, 2017
These innovations always seem impressive at first. Being able to control something like your own pizza is kind of a powerful feeling.
Boyfriend was acting weird and looking on his phone, I looked over thinking I would see some butts, homeboy had ordered Dominos and was staring at the pizza tracker. I’m done. pic.twitter.com/AcYpOA3mKV
— Francesca Lyn (@francescalyn) May 26, 2019
Me looking at Domino’s Pizza Tracker pic.twitter.com/0yT5TwXRTS
— Andy Carolan (@NotQuiteAndy) May 28, 2019
Supposedly, “pizza disappointment” is a big issue for Domino’s. It’s a little strange when you think about it. I’m not doubting their market research, but even a sad looking pizza still usually tastes pretty good.
Still puzzled about how this thing works? Luckily, there’s a video that explains it.
[fm_youtube url="https://www.youtube.com/watch?v=rQ6Z2RyOvVo"]Hopefully, this type of technology won’t be too distracting to Domino’s employees. Can you imagine making a pizza, but getting notifications from the customer that there’s something wrong with it? Or, that they want more cheese at the last minute? Will customers be taking screencaps of the DOM images and comparing them to the actual pizza that arrives at their door?
Even though there isn’t much information out about whether or not locations in the United States will get this technology, it shouldn’t be all that necessary. If anything, it should check to make sure that the online order matches the pizza, but that’s it.
Domino's Pizza customers can now order a pizza and watch it being made online. This way their customers can see exactly what went wrong.
— j O E l (@RetweetJoel) May 3, 2013
But, hey. If it means more happy customers for Domino’s, perhaps this is all money well spent.
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