News

This Family Protested Domino’s Because The Company Served Them Cold Pizza

A few years back, Domino’s tried to rebrand their image by apologizing. Simply put, they knew their quality wasn’t up to par and vowed to make big changes. And since everyone likes a good comeback story, it actually worked. But now, the popular chain might have to make a brand new ad because one location did something that’s kind of unforgivable — they served cold pizza.

While pizza is great in all forms, it’s kind of an unwritten law that pizza should arrive hot. There’s nothing quite like that “straight from the oven” temperature. For delivery, it’s why many companies utilize a delivery box that helps keep the warmth in until it can be served. However, one Domino’s delivery driver in Gloucester, England got things so wrong that the family who encountered the “stone cold” pizza actually protested within the restaurant.

Here’s the story — Fay James and her family decided to order food from their local Domino’s on October 5th. Fox News reports that the order included a medium pizza, an order of chicken strips, garlic pizza bread, and some appetizers.

Living just eight minutes away from their delivery location, the delivery driver arrived over an hour later. The food felt like it may have been sitting out for some time.

James tried to get ahold of someone who’d make the situation right, but nobody seemed too concerned over what happened. Instead of refusing to order again, James chose to visit the location and get some answers.

Unfortunately, the manager wasn’t keen on helping out the James family. “My husband dropped the boxes on the counter but the manager refused to speak to us,” Fay James said to Gloucestershire Live. She refused to leave, so police were called.

Domino’s finally managed to solve the situation. Not only did they refund the James family for their $28 order, but they gave them some discounts. “We have issued a refund and some complimentary vouchers as a gesture of good will, which have been accepted,” a spokesperson said to Gloucestershire Live. “We have also reminded our team members of the high standard of service required at all times.”

Hopefully, this is a lesson to all the pizza chains out there — customers take temperature quite seriously.

Samantha Wachs

Recent Posts

Mini Dessert Gadgets to Make the Cutest & Most Delicious Treats

Don't just make desserts, make THE desserts of all time with fancy gadgets you're going…

3 days ago

40 Freshest Finds to Shop on Amazon Under $50

Looking to spruce up your kitchen without breaking the bank? Don't worry! We've got some…

3 days ago

Charcuterie just hit a whole new level with BelGioioso Provolone!

Move over, meat-and-cheese boards—there is a new charcuterie showstopper in town! It's these charcuterie tacos!…

5 days ago

The Ultimate Kitchen Helpers for Every Baker

Baking isn’t just about following a recipe, it’s about creating something warm, comforting, and joy-filled.…

6 days ago

Make Your Girl’s Group Dinner Party A Stand-Out With These Amazon Finds

Are you planning the ultimate group dinner for your girls? Whether you're hosting a cozy…

1 week ago

Easy Living Gadgets for a Hassle-Free Day

Looking for ways to make your day-to-day tasks less of a headache? We've rounded up…

2 weeks ago

This website uses cookies.