Chick-fil-A Confirms Big Changes Coming in 2026

Chick-fil-A has confirmed that 2026 will bring some of its most significant operational and brand changes in years. The updates span how restaurants are run, where new locations will open, and how customers interact with the brand. Together, they reflect a company adapting to slower industry growth while doubling down on consistency and experience.

A Shift in How Some Restaurants Operate

One of the biggest changes involves Chick-fil-A’s business model. According to an article by The Street, about 425 licensed locations will transition to the chain’s owner-operator model in 2026. The company says this move is meant to create a more consistent experience across all locations.

What the Owner-Operator Model Changes

Under the owner-operator model, Chick-fil-A maintains ownership of assets while a single operator manages daily operations. Customers at newly converted locations will gain access to features like the Chick-fil-A app, loyalty rewards, and branded gift cards. Employees at those locations will also become eligible for the company’s scholarship programs.

A Gradual Transition

The company emphasized that the transition will take several years. Existing licensing agreements will be honored before conversions take place, meaning customers may notice changes gradually rather than all at once. Chick-fil-A framed the shift as long-term alignment rather than a short-term overhaul.

Strategic Expansion Across the U.S.

Chick-fil-A also plans to open new restaurants in carefully selected U.S. markets in 2026. Recent openings and planned locations point to a focus on college towns, high-traffic retail areas, and mixed-use developments. The company says these locations are chosen to meet demand while supporting operational efficiency.

International Growth Moves Forward

Beyond the U.S., Chick-fil-A is continuing its international expansion. The chain has committed $1 billion toward growth in Europe and Asia through 2030, with new restaurants opening in markets like the U.K. and Singapore. All international locations will follow the same owner-operator structure used domestically.

Marketing Momentum Carries Into 2026

The changes come as Chick-fil-A rolls out its largest marketing campaign ever to mark its 80th anniversary. The year-long “newstalgia” campaign blends retro branding with modern offerings, including collectible cups, themed merchandise, and menu updates. Executives say the campaign sets the tone for how the brand plans to connect with customers moving forward.

New Menu Items Become Permanent

As part of that strategy, Chick-fil-A confirmed that frosted sodas and floats will remain permanent menu items into 2026. The drinks, inspired by classic soda fountain treats, combine the chain’s Icedream dessert with popular fountain beverages. Company leaders said customer demand played a major role in making the change permanent.

Why These Changes Matter Now

The updates arrive as restaurant traffic across the industry continues to soften. While Chick-fil-A remains one of the highest-performing chains in the U.S., its systemwide sales growth slowed to 5.4% in 2024. Analysts see the 2026 changes as a way to protect long-term growth without leaning heavily on discounting.

What Customers Are Likely to Notice

For most customers, the biggest differences will appear in consistency and access rather than dramatic menu shifts. More locations will offer the same digital tools, loyalty benefits, and service standards. As Chick-fil-A heads into 2026, the company appears focused on tightening operations while expanding its footprint at home and abroad.