McDonald’s in NYC Employs ‘McBouncer’ to Handle Rowdy Teens
A McDonald’s restaurant in Queens has taken an unusual approach to deal with after-school chaos: it now employs a staff member unofficially known as the “McBouncer.” The move comes after repeated disruptions involving large groups of teenagers who crowd the location once classes let out. The new role reflects both a local safety strategy and a glimpse into how some NYC businesses are adapting to rising youth-related disturbances.
A Fast-Food Restaurant Struggling With Daily Turmoil
The McDonald’s sits on Metropolitan Avenue in Forest Hills, just steps from a school complex that enrolls roughly 2,000 students. Once the dismissal bell rings, waves of teens pour into the area, often overwhelming the restaurant’s small dining room. Staff shared that they have dealt with yelling, pushing, and frequent conflicts that disrupt both employees and customers.
The Origin of the “McBouncer” Title
Claudia Zanabria, a longtime crew member, was selected for the job because coworkers consider her the toughest person on staff. She described being routinely shoved or disrespected while trying to maintain order. Her assignment now includes standing at the entrance, controlling how many teens can enter, and managing the line of students waiting outside.
New Rules for After-School Hours
To reduce crowding, the restaurant enforces a rule that bars unaccompanied minors from dining inside between 2 p.m. and 4 p.m. Teens who place mobile orders receive their meals at the door, while those without mobile orders can enter one at a time to order. The layout of the restaurant has also been adjusted to restrict access through one of the entrances, helping staff better manage foot traffic.
Police Responses and Safety Concerns
The restaurant has become a frequent stop for local officers, with multiple calls this year involving assault, disorderly conduct, and other disturbances. One case involved a customer reporting a slap from a stranger before the group ran off. Workers say these situations escalate quickly and often subside before police can intervene.
Chaotic Moments Caught on Camera
Staff members say some of the most disruptive incidents have been recorded by bystanders and shared locally, showing large groups of teens crowding the entrance and getting into fights. In those clips, customers step aside as tensions escalate and workers try to regain control of the space. Employees describe these moments as fast-moving and difficult to manage, especially during the after-school rush.
How Teens and Customers Are Reacting
Some students say the new rules make their after-school routine more difficult, particularly on cold days when they must wait outside. Others feel the system slows down orders and makes it harder to meet friends inside. Meanwhile, older customers and nearby residents have welcomed the changes, saying they feel safer and more comfortable visiting the restaurant.
Other McDonald’s Locations Seeing Similar Problems
Several fast-food outlets across the city have reported similar challenges involving large groups of teens. In some locations, reported fights and confrontations have led to additional security measures and restricted entry policies. These situations highlight how after-school surges can strain businesses located near major school corridors.
A Reflection of Rising Youth Violence in NYC
The tensions at this Queens McDonald’s appear alongside a broader rise in youth-related incidents citywide. According to NYPD data featured in local news reporting, shootings involving minors have increased significantly, with victims under 18 rising sharply since 2018. Community advocates say fewer safe spaces and increased stress among teens can lead to conflicts spilling into everyday public settings, including restaurants.
