These Were Rated The Worst Burger Chains in America

Burgers are an American classic, but not every chain delivers the experience fans crave. Using nationwide surveys and customer reviews from outlets like Consumer Reports, USA Today, and Market Force Information, we rounded up the burger joints that consistently scored lowest in taste, freshness, service, and overall satisfaction.

Burger King

Despite its long history and recognizable branding, Burger King often ranks near the bottom in customer satisfaction surveys. Complaints focus on inconsistent food quality, lackluster presentation, and slower service compared to competitors. While fans still praise its flame-grilled burgers, many say the overall dining experience has slipped in recent years, creating an uphill battle for the chain to win back its once-loyal base.

McDonald’s

McDonald’s remains the most recognizable burger brand globally, but familiarity doesn’t always mean top ratings. Surveys often point to uneven food quality, especially in terms of freshness and consistency. Customers also report mixed service experiences across locations. While it continues to dominate in convenience and affordability, many believe it could improve its burger flavor profile to better compete with higher-rated fast-casual spots.

Sonic Drive-In

Known for its carhop service and massive drink menu, Sonic tends to polarize customers. While some love the nostalgia, survey data shows lower marks for burger taste and overall food quality. Critics cite soggy buns, inconsistent cooking, and long wait times. Despite its unique format, Sonic’s burgers haven’t been able to match the quality that diners expect from other drive-in or fast-casual options.

Dairy Queen

Dairy Queen may be beloved for its Blizzards, but its burgers often earn lukewarm reviews. Customers say the patties can be dry, with underwhelming flavor and texture. Food quality tends to vary widely between locations, and the burger menu sometimes feels overshadowed by the brand’s ice cream identity. Many diners agree there’s potential here, but burgers just aren’t where DQ shines.

Checkers & Rally’s

With its bold seasoning and drive-thru convenience, Checkers & Rally’s stands out—though not always for the right reasons. Surveys and online reviews frequently cite greasy food, limp fries, and unkempt locations as pain points. While the chain has a devoted following for its seasoned fries, its burgers often land in the “could be better” category due to texture and freshness concerns.

Carl’s Jr./Hardee’s

Operating under two names depending on location, Carl’s Jr. and Hardee’s have loyal fans but still face low rankings in customer satisfaction polls. Many diners point to high prices that don’t match the perceived quality, along with inconsistencies in taste and service. While their menu variety is a plus, the chains have struggled to stand out in the crowded burger market.

Jack in the Box

Jack in the Box offers a wide range of menu items, but this diversity can be a double-edged sword. Surveys often rank its burgers lower than competitors for flavor and presentation. Customers mention uneven quality across locations, with some meals falling short on freshness. Despite creative menu options, its core burger lineup leaves some diners underwhelmed.

White Castle

White Castle’s sliders are iconic, but they remain divisive. Fans love the nostalgia and distinctive taste, while critics describe the burgers as overly greasy or lacking in fresh flavor. Survey data shows that while White Castle holds a special place in American fast food history, its appeal is niche, with lower ratings from those who prefer more substantial, freshly made burgers.

Steak ‘n Shake

Once celebrated for its diner-style burgers and shakes, Steak ‘n Shake has faced declining customer satisfaction scores in recent years. Complaints often cite slower service, outdated facilities, and burgers that don’t live up to past quality standards. While its classic approach still appeals to some, many diners feel it needs a refresh to compete with modern burger chains.

A&W Restaurants

A&W is known for its root beer, but its burgers often receive mixed reviews. Customers say the patties can be bland and lacking in the “wow” factor that makes a burger memorable. Although the nostalgic brand draws in visitors, surveys suggest that focusing on fresher ingredients and more robust flavors could help bring its burger offerings up to par.

The Big Takeaway

While these chains may have loyal fans and nostalgic charm, survey results show there’s room for improvement in food quality, consistency, and service. Constructive feedback from customers can serve as a roadmap for these brands to refine their menus and enhance the dining experience. After all, even the most iconic burger spots can benefit from a fresh approach to stay competitive.